Front-line Employee Training

• Train front-line managers, cashiers or other employees who process credit card transactions to be able to recognize fraudulent credit cards. Most cards conform to specific regulations for size, including information and appearance. Fraudulent cards might be missing issuing bank names, holographic symbols or a functioning magnetic strip. Additionally, each card type starts with a specific numeric code and card number length that can be used to spot fraudulent cards.
  
  

Technical Staff Training

• Credit card transactions are often processed digitally through credit card terminals, online payment systems or employee computer systems. Securing the back end of the credit card data storage, authorization and processing mechanisms is essential. Technical support staff, programmers and quality assurance employees should be trained on best practices and PCI security standards requirements for system compliance and fraud detection.
  
  

Finance Staff

• Accounting personnel, billing staff members and any employee who processes refunds, manages charge-backs or administers merchant accounts should be trained in credit card fraud detection methods. Individuals in these positions might be able to observe patterns and fraud elements that are not visible on a transaction level.
  
  

Frequency

• Conduct credit card fraud training for new employees, recently promoted staff members and any time potential fraud is detected during your payment processing. The training can be formal or informal based on the competency level of employees and the potential for fraud detection in the employee's position. Include training on fraud detection methods, changes to the credit card processing network and response steps when fraud is detected.