Some Essential Factors To Ask To A Home Care Agency
Cater to customer satisfaction- Ask about the person you should approach if you face any difficulty or have a complaint to register. You can also enquire whether you can employ a care--giver for only a few days, on a trial basis. That way, you can rest assured about the correctness of your decision in the long-run.
Enquire whether you can terminate their service without prior notice- If the service is not satisfactory enough, it is best to discontinue the service of the agency immediately. Make sure if you have to pay any penalty, if you discontinue their services without prior notice.
Schedule for your visitors- Enquire whether there is any fixed days and hours during which you can visit the agency in person. If you observe any reluctance of the agency on this count, take it as a warning, and start looking for other agencies.
Food- Ask about the diets that they offer, and find out if they have provisions to serve you meals according to your specific requirements.
Check the background of employees- Enquire whether the agency conducts detailed background checks before employing professionals. This brings down the risks of unethical practices creeping into their services. Make sure that the individual you hire is efficient and trustworthy.
Ambiance- Professional care-givers from agencies need to adhere by stringent hygiene norms, so that their clients remain healthy at all times. The employers should also be sensitive and patient enough to deal with elderly people, children or individuals with additional requirements. A nice, clean ambiance has to be established by the agency personnel, so that all issues related to physical, emotional or psychological well-being are adequately taken care of. Clean bed-clothes and toilets are an absolute necessity to maintain hygiene levels.
Location- Find out where the offices of the agency are located. Avoid hiring an agency which is situated too far away, since it might be difficult to get in touch with them, at times of emergency.
Enquire about the policies- Every professional home care agency has a specified set of policies for themselves as well as their clients. The policies should cover all the different service aspects of the agency, like medical facilities, payment options and such other relevant issues. The presence of set guidelines and policies usually reflect that the agency is organized, efficient and can be relied upon. Read the guidelines thoroughly, in order to avoid misunderstandings later.
Enquire about the safety- Ensure whether they can provide the requisite safety and security to the care-recipient. Ask about the number of years for which they have been operating in this field. Such information will give you an idea about whether they are adequately experienced and have the ability to handle different types of contingencies. It is advisable to go for an agency that employs people who are properly trained in dealing with people with special needs (for example, a person with physical disabilities).
The above guidelines will help to choose a suitable home care services to cater to your needs.
Enquire whether you can terminate their service without prior notice- If the service is not satisfactory enough, it is best to discontinue the service of the agency immediately. Make sure if you have to pay any penalty, if you discontinue their services without prior notice.
Schedule for your visitors- Enquire whether there is any fixed days and hours during which you can visit the agency in person. If you observe any reluctance of the agency on this count, take it as a warning, and start looking for other agencies.
Food- Ask about the diets that they offer, and find out if they have provisions to serve you meals according to your specific requirements.
Check the background of employees- Enquire whether the agency conducts detailed background checks before employing professionals. This brings down the risks of unethical practices creeping into their services. Make sure that the individual you hire is efficient and trustworthy.
Ambiance- Professional care-givers from agencies need to adhere by stringent hygiene norms, so that their clients remain healthy at all times. The employers should also be sensitive and patient enough to deal with elderly people, children or individuals with additional requirements. A nice, clean ambiance has to be established by the agency personnel, so that all issues related to physical, emotional or psychological well-being are adequately taken care of. Clean bed-clothes and toilets are an absolute necessity to maintain hygiene levels.
Location- Find out where the offices of the agency are located. Avoid hiring an agency which is situated too far away, since it might be difficult to get in touch with them, at times of emergency.
Enquire about the policies- Every professional home care agency has a specified set of policies for themselves as well as their clients. The policies should cover all the different service aspects of the agency, like medical facilities, payment options and such other relevant issues. The presence of set guidelines and policies usually reflect that the agency is organized, efficient and can be relied upon. Read the guidelines thoroughly, in order to avoid misunderstandings later.
Enquire about the safety- Ensure whether they can provide the requisite safety and security to the care-recipient. Ask about the number of years for which they have been operating in this field. Such information will give you an idea about whether they are adequately experienced and have the ability to handle different types of contingencies. It is advisable to go for an agency that employs people who are properly trained in dealing with people with special needs (for example, a person with physical disabilities).
The above guidelines will help to choose a suitable home care services to cater to your needs.
Source...